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It’s the equivalent of a person coming to a Bitcoin business and asking them to take dollars instead of bitcoin.
Most people in that business will not know why that business does not take dollars outside the owner.
They can guess but it’s better if they just talk to the owner to convince them to take dollars.
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Except that she did know why it wasn't enabled. The owner is always very slow to install updates and/or upgrade their systems. It's just not an aspect of the business that he cares about.
That's an interesting thought. I'm guessing, from my conversation with the employee, that using a new thing will be a much harder sell to this owner than updating the thing he's already using. Baby steps.