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Most of the struggle comes from lack of understanding that is NOT required to run a public routing node in order to be able to use LN.
Many new users have the wrong idea that they must run a public node in order to transact over LN. And that's why many public nodes are trashy and clog the network.
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Agreed, most don't realize that private routing is a thing and you can run a node on your phone using Neutrino to have private payment channels
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The part about fee management was eye-opening. Seems like that's where a lot of new operators struggle.